This Privacy Policy describes how Innovation Invocation Technologies Inc. ("we," "us," or "our") collects, uses, and shares information when you use NovaParking — our peer-to-peer parking marketplace available via our website and mobile applications (collectively, the "Platform"). By using the Platform, you agree to the practices described in this policy.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and vehicle information. This information is necessary to operate your account and provide marketplace services.
Booking and Transaction Records
We collect records of your bookings and transactions, including the parking spaces you reserve, the duration of reservations, and payment details processed through Stripe.
Listing Content (Hosts)
If you list a parking space, we collect the photos, descriptions, pricing, availability, and access instructions you provide for your listing.
Host Verification Materials
For marketplace safety, we collect identity verification documents from hosts. These materials are used solely for verification purposes and are not displayed publicly.
Communications
We collect messages and communications you send through our support channels or in-platform messaging.
Technical Data
We automatically collect technical information including your IP address, device information, app usage analytics, and device integrity metrics through Firebase App Check. This data helps us maintain platform security and improve your experience.
2. How We Use Your Information
We use the information we collect to:
- Operate and improve the NovaParking marketplace
- Process payments and payouts via Stripe
- Verify host identities to maintain marketplace safety
- Communicate with you about your account, bookings, and platform updates
- Detect and prevent fraud and unauthorized activity
- Monitor app stability and performance
- Comply with legal obligations
We do not use your personal information for targeted advertising.
3. How We Share Your Information
With Other Marketplace Users
We share information with other marketplace users as necessary to facilitate transactions — for example, sharing a renter's booking details with the host of a reserved space.
Service Providers
We share information with trusted service providers who help us operate the platform, including Google Firebase (app infrastructure and analytics) and Stripe (payment processing). These providers are contractually required to protect your information.
Legal Requirements
We may disclose your information to government authorities or law enforcement when required by law, court order, or to protect the rights and safety of our users and the public.
Host Verification Documents
Identity verification documents collected from hosts remain strictly private and are never shared with other users or third parties except as required by law.
4. International Data Transfers
Your personal information may be processed outside of Canada where our service providers operate. In such cases, your information will be subject to the privacy laws of that jurisdiction. By using the Platform, you consent to this transfer of information.
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access and Correction: You can access and update your profile information directly within the app at any time.
- Opt-Out of Marketing: You can opt out of marketing emails by following the unsubscribe instructions in any marketing communication we send.
- Account Deletion: You may request deletion of your account and associated data. Please note that some data may be retained as required by law or legitimate business needs (such as transaction records).
To exercise any of these rights, please contact us at contact@innoinvo-ca.com.
6. Data Security
We implement industry-standard safeguards to protect your personal information, including secure cloud infrastructure and encrypted data transmission. However, no method of electronic storage or transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy or as required by applicable law. When your data is no longer needed, we securely delete or anonymize it.
8. Cookies and Tracking Technologies
Our platform may use cookies and similar tracking technologies to enhance your experience, analyze usage, and maintain session information. You can control cookie settings through your browser or device settings, though disabling certain cookies may affect platform functionality.
9. Children's Privacy
NovaParking is not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Phone: +1 (782) 774-7262
- Email: contact@innoinvo-ca.com
- Business & Partnerships: business@innoinvo-ca.com
- Location: Halifax, Nova Scotia, Canada
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